Support

We're here to help you get signatures live and keep them running.

Documentation

docs.usesigil.app covers setting Sigil up, authoring templates, targeting them, and diagnosing a signature that isn't reaching people. It is also reachable from Help in the Sigil portal's sidebar.

Contact us

If an IT provider manages Sigil for your organisation, ask them first. They configure your signatures, so they can usually resolve it faster than we can — and the Sigil portal names them for you, under Help in the sidebar.

Otherwise, email support@usesigil.app and we'll get back to you. We aim to respond within one business day (Monday to Friday, UK business hours).

To help us resolve your issue quickly, please include:

your organisation name (or Microsoft 365 tenant domain);
a description of what you expected and what happened;
the affected user's email address, if it concerns a specific mailbox;
the template or campaign involved, if relevant.

Common starting points

Signatures aren't appearing for users. Confirm the Sigil add-in is deployed to your users in the Microsoft 365 admin center (Integrated apps), and check the portal's Activity view to see which mailboxes the add-in has reached.
A field is blank in the signature. Run Attribute coverage in the portal to see which directory attributes are populated for your users.
Setting up for the first time. The portal's Getting Started checklist walks you through publishing a template, deploying the add-in and sending a test.

Feature requests

Ideas for Sigil go to the Tophhie Cloud feedback portal at feedback.tophhie.cloud, where you can see what other people have asked for and add your vote. It is also reachable from Help in the Sigil portal's sidebar.

The board is public, so please leave user email addresses and tenant IDs out of your posts. If something isn't working, email us instead.

Manage your subscription

Administrators can view and manage the subscription, seats and payment method from the Billing section of the Sigil portal.